Terms of service

GENERAL INFORMATION

The ownership of this website, www.youfirstbeauty.com, (hereinafter, Website) is held by YEGANÉ S.L., holder of Tax Identification Number B-98601636 and registered in: the Mercantile Register of Valencia on 9 January 2014, on Page V-157953, Volume 9747, Folio 183, holder of Tax Identification Number B-98601636, whose contact details are:

  • Address: Calle dels Sequiers, 2, Polígono Industrial El Cap de L'Horta.
  • Contact telephone number: +34 960 42 01 55
  • Contact email: info@youfirstbeauty.com

This document (as well as any other document mentioned herein) regulates the general conditions of sale governing the use of this website www.youfirstbeauty.com, and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that YEGANÉ S.L. undertaken via the Website includes: marketing of cosmetic products for skin care.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal disclaimer, including the cookies policy and the privacy policy.

By using this Website or by requesting the purchase of a product and/or service through this Website, the User agrees to be bound by these Terms and Conditions and by all of the foregoing and, if the User does not agree to all of the foregoing, the User should not use this Website.

We also inform you that these conditions may be modified. It is the User's responsibility to consult them each time they access, browse and/or use the Website, as they will be the ones in force at the time the purchase of products and/or services is requested.

For all questions that the User may have in relation to the terms and conditions, it is possible to contact the owner using the contact form.

 

THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing on the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This liability shall extend to:

  • Use this Website only to make legally valid enquiries and purchases or acquisitions.
  • Not to make any false or fraudulent purchases. If such a purchase could reasonably be deemed to have been made, it may be cancelled and the relevant authorities will be informed.
  • To provide truthful and lawful contact details, e.g. email address, postal address and/or other details (See Legal Notice).

The User declares that they are over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is mainly addressed to Users resident in Spain. YEGANÉ, S.L. does not assure that the Web Site complies with the legislations of other countries, either totally or partially. YEGANÉ S.L. declines all responsibility that may derive from such access, as well as it does not ensure shipments or provision of services outside Spain.

The User will be able to formalise, at his/her choice, with YEGANÉ S.L. the contract of sale of the desired products and/or services in any of the languages in which the present Conditions are available on this Web Site.

 

PURCHASE OR ACQUISITION PROCESS

Users may make purchases on the website by the means and methods established. They must follow YEGANÉ S.L.'s online purchase and/or acquisition procedure, during which they can select and place various products and/or services in the shopping cart, basket or final purchase area, and finally click on ""Pay Order"".

Likewise, the User must fill in and/check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

The User will then receive an e-mail confirming that their order (purchase request and/or provision of the service) has been received, i.e. confirmation of the order. You will also be informed by e-mail when your purchase is being shipped.

Once the purchase procedure has been completed, YEGANÉ S.L. will send the purchase ticket to the e-mail address provided by the user.

The invoice will be provided to the user, provided that it is requested through the web contact form or through the data provided above.

The User acknowledges that, at the time of purchase, he/she is aware of certain specific conditions of sale relating to the product and/or service in question, which are displayed next to the presentation or, where applicable, the image of the product or service in question on the page of the Website, indicating, by way of example but not exhaustively and on a case-by-case basis: Name, price, components, weight, quantity, colour, details of the products or characteristics, model in which they will be carried out and/or cost of the services; and acknowledges that the completion of the purchase or acquisition period materialises the full and complete acceptance of the specific conditions of sale applicable in each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the website could be filed and kept in the records of YEGANÉ S.L. in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that in this respect are applicable and, particularly in accordance with the RGPD and the LOPDGDD and the rights that assist the users in accordance with the privacy policy of this website.

 

AVAILABILITY

All purchase orders received by YEGANÉ S.L. through the Website are subject to the availability of the products and/or that no circumstance or force majeure affects the supply of the same and/or the provision of the services. If difficulties arise in the supply of products or if there are no products in stock, YEGANÉ S.L. undertakes to contact the User and reimburse any amount that may have been paid by way of payment.

 

PRICES AND PAYMENT

The prices displayed on the website are the final prices, in euros (€) and include taxes, unless, by legal requirement, especially with regard to VAT, a different matter is added and applied.

The shipping costs are free of charge for the User and the prices of the products are final as they are shown on the website. Thus, YEGANÉ S.L. carries out the delivery and/or shipping services by means of external Suppliers.

Under no circumstances will the website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which you have already received an order confirmation.

The means of payment accepted will be those offered on the website, on the purchase form.

The user must first accept the purchase method that best suits their needs. 

YEGANÉ S.L. uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system.

 

DELIVERY

Before placing your order, you must select the delivery method that best suits your needs, at the address indicated on the order form or at a collection point.

Deliveries will be made within the following territory: Spain (mainland and Balearic Islands).

With the exception of those cases in which unforeseen or extraordinary circumstances exist or, where applicable, arising from the personalisation of the products, the delivery time of the product will be made in accordance with the delivery request:

  • Mainland Spain: within 24-48 hours (Monday to Friday) after the order has been placed, provided that the purchase has been made before 15:00 hours.
  • Balearic Islands: within 48-72 hours (Monday to Friday), provided that the purchase has been made before 15:00 hours.

The user will receive an order confirmation message and will be able to track and follow the status of the order. If, for any reason, the order is not delivered on the indicated date, the user must select the ""let us know"" link, which he/she will find in the purchase tracking email, and notify YEGANÉ S.L. of another delivery date.

If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it redelivered.

If the User is not going to be at the place of delivery in the agreed time slot, he/she must contact YEGANÉ S.L. to arrange delivery on another day.

In the event that 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to YEGANÉ S.L., YEGANÉ S.L. will understand that the User wishes to withdraw from the contract and the contract will be considered to be terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of the additional expenses resulting from the User's own choice of a delivery method different to the less expensive ordinary delivery method offered by the website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered to be terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be charged to the User.

For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the moment when the user or a third party indicated by the user acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when YEGANÉ S.L. receives full payment of all the amounts due in relation to the purchase or acquisition made, including the shipping costs, or at the moment of delivery, if this takes place after the complete reception of the amount paid by YEGANÉ S.L.

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or provision shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

 

TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that they detect that an error has occurred when entering the necessary data to process their purchase request on the website, they may modify them by contacting YEGANÉ S.L. through the contact spaces provided on the website, and, where appropriate, through those provided for contacting customer service, and/or using the contact details indicated.

In any case, the user, before clicking on ""Checkout"", has access to the space, cart or basket where their purchase requests are recorded and modifications can be made.

Similarly, the user is referred to consult the Legal Notice, and specifically, the Privacy Policy. The user is also referred to consult the Legal Notice, and specifically the Privacy Policy, for more information on how to exercise their right of rectification in accordance with the provisions of the RGPD and the LOPDGDD.

 

DISCLAIMER OF LIABILITY

Unless otherwise provided by law, YEGANÉ S.L. will not accept any responsibility for the following losses, regardless of their origin:

Any losses that were not attributable to any breach by you;

  • Business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or
  • any other indirect loss which was not reasonably foreseeable by both parties at the time the contract for the sale and purchase of the goods was made between them.

Likewise, YEGANÉ S.L. also limits its responsibility in the following cases:

  • YEGANÉ S.L. makes every effort to ensure that the product is displayed on the website as accurately as possible, but it is not responsible for any discrepancies or inaccuracies that may occur due to a lack of screen resolution, problems with the browser used or other similar factors.
  • YEGANÉ S.L. will act with the maximum diligence in order to put at the disposal of the company in charge of the transport of the product object of the purchase order. However, YEGANÉ S.L. will not be held responsible for the damages resulting from a malfunction of the transport, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or thefts of the product.
  • Technical failures which, due to fortuitous or other causes, prevent the normal operation of the service via the Internet. Lack of availability of the web site due to maintenance or other reasons, which prevents the availability of the service. YEGANÉ S.L. puts all the means at its disposal to carry out the process of purchase, payment and shipment/delivery of the products, nevertheless, it exempts itself from responsibility for causes that are not attributable to it, fortuitous events or force majeure.
  •  YEGANÉ S.L. is not responsible for any incorrect return made by the User. It is the User's responsibility to return the correct product.
  • As a general rule, YEGANÉ S.L. shall not be held responsible for any failure to fulfil or delay in fulfilling any of its obligations when this is due to events beyond its control, i.e. force majeure, which may include, but is not limited to, the following:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
    • Impossibility of using public or private telecommunications systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and YEGANÉ S.L. will have an extension in the term to fulfil them for a period of time equal to the duration of the cause of force majeure.

YEGANÉ S.L. will make every reasonable effort to find a solution that allows it to fulfil its obligations despite the force majeure.

 

WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this website, the User accepts that most of the communications with YEGANÉ S.L. will be electronic through the contact form of the web.

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that YEGANÉ S.L. sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognised by law to the User.

The User can send notifications and/or communicate with YEGANÉ S.L. through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the website.

Likewise, unless otherwise stipulated, YEGANÉ S.L. can contact and/or notify the User by e-mail or at the postal address provided.

 

WAIVER

No waiver by YEGANÉ S.L. of any specific legal right or action, or failure by YEGANÉ S.L. to require strict compliance by the user with any of its obligations, shall constitute or be construed as a waiver of any other right or action arising from any contract or from these Terms and Conditions, nor shall it relieve the user from complying with its obligations.

 

FULL AGREEMENT

The present conditions and any document expressly referred to in them constitute the entire agreement between the user and YEGANÉ S.L. with regard to the object of purchase and sale, and they replace any other previous pact, agreement or promise made orally or in writing by the same parties.

The User and YEGANÉ S.L. acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in the present Conditions.

 

DATA PROTECTION

The information or data of a personal nature that the user provides to YEGANÉ S.L. as part of a transaction on the website will be treated in accordance with the provisions of the Privacy Policy. By accessing, browsing and/or using the website, the user consents to the treatment of said information and data and declares that all the information or data provided is true.

 

COMPLAINTS AND CLAIMS

The user may send YEGANÉ S.L. any complaints, claims or other comments through the contact details provided in these conditions.

Likewise, if a dispute arises from the conclusion of this purchase contract between YEGANÉ S.L. and the User, the User as a consumer can request an extrajudicial resolution of disputes, in accordance with Regulation (EU 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: http://ec.europa.eu/consumers/odr/.